How Our Reservation Team Delivers Exceptional Service from the Start
When travelers book a shuttle to & from the airport, their experience begins long before they step into one of our vehicles. At Summit Express, our reservation team is the friendly voice behind every smooth journey. They are one of the essential parts of our exceptional service.
A Smooth Booking Experience
While much of today’s booking process happens online, our reservation team adds the personal touch travelers still appreciate. If someone booking a reservation prefers a phone call, we monitor our phone 20+ hours per day, 7 days a week.
Our reservation specialists are:
- Help passengers choose the right shuttle service for their needs
- Coordinating times with dispatch
- Answer questions about routes, luggage, pricing, and schedules
- Verifying flight numbers: Sometimes we verify a flights been canceled/changed before the airline even notifies the guest!
- Handling last-minute changes or cancellations
- Provide clarity and reassurance for nervous or unfamiliar travelers
- Assist with special accommodations or group bookings
- Personalizing text confirmations and reminders
This expertise ensures passengers always know exactly what to expect.
A Team Built on Patience & Precision
Great reservation agents are calm, quick thinkers, and excellent problem-solvers.
They work with travelers in all kinds of situations:
- Families traveling with kids
- Visitors who have never been to Colorado
- Guests stressed about weather, delays, or timing
- Businesses scheduling transportation for employees
- Groups coordinating multiple arrivals
Their patience and professionalism ensures every passenger feels supported — from the first call to final drop-off.
Summit Express Transportation Starts With Service
Whether you’re booking a shuttle for the first time or the hundredth, our reservation specialists are here to help you every step of the way — with knowledge and kindness that makes Summit Express different.
Here are some reviews that guests have shared:
