Denver Airport Shuttle Travel Policies
Cancellation Policy
We require a credit card to make a reservation. Reservations cancelled within 24hours of anticipated travel is non-refundable. You may also choose to retain a credit for your shuttle service for 1 year from the original date of purchase which is fully transferable to friends and family at no additional charge.
For Departures from the mountain
For those passengers taking shuttles from the mountains to DIA they may be picked up within 45minutes of scheduled mountain departure time. Departures from the mountains will be contacted the night before to confirm location and pick up time.
Summit Express First and Charter Van Service
All charter services allow for a one hour stop en-route. Charter services will be charged at $85 per hour per vehicle and will be billed in fifteen (15) minute increments for any wait or hold time after the initial 60 minutes. For example; drive time from DEN to Breckenridge is 2hours, for charter service we give you the vehicle for 3hours any additional hold time (stop to have dinner beyond 1hr) will be billed additionally.
Limitations of Liability
Summit Express will not be responsible for delays caused by weather, road, or traffic conditions, or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the responsibility of the passenger. Summit Express will rebook you on the next available shuttle. Airline contact information will be provided if you need assistance for missed flights.
Luggage Policy
Guests are limited to 2 bags + one personal item each (including skis/boards). For excess of 2 bags, the cost is $10 per extra bag each way. Bikes or other large items will incur a fee of the same price as a passenger for that route. If the over sized item is larger than 5 feet in any way (except skis/boards) the guest must book a private charter. Bikes or large items must be in a bag or box.
Car Seat Policy
Please make sure you bring your own car seat OR let us know if you need a car seat or booster seat. The State of Colorado REQUIRES a rear facing car seat up to 1 year of age and up to 20 lbs. Children ages 1-4 and between 20 lbs-40 lbs MUST ride in a rear or forward facing car seat. Children ages 4-8 may ride in a forward facing car seat or booster car seat, unless they are over 57 inches tall or weigh more than 80 lbs.
Pet Policy
Summit Express accepts small vaccinated domestic cats and dogs on all scheduled shuttle service. All pets must be carried in an appropriate airline carrier and are subject to a $35 pet fare each way per pet carrier. The pet carrier counts as the Customer's carry-on bag. No pet may travel without a Customer. Each pet must have the appropriate Health certificate to travel as required by the airlines.
Large pets may be accommodated on all Chartered and First service at no additional cost. Pets must have appropriate Health Certificate to travel.
Airport Check-In Procedures
Upon arrival at DIA, please collect your belongings and meet your shuttle at the designated pickup area (East Side of Baggage Claim Door #511 Island #2). Van driver will arrive 15 minutes prior to pick up time and will depart promptly. Please contact Summit Express if you are experiencing any delays at 970-668-6000. Our dispatch office will track your flight to the best of our ability but we are unable to predict any delays you might have once you have departed your flight.
Mountain Transportation
Summit and Eagle County destinations offer free public transportation in and around your resort town and to the other destinations within Summit County. Vail, CO offers its own transportation buses to get you around Vail. Check out summitstage.com or check to see if your hotel/resort/lodge offers transportation services around town as well.
Additional Information
Summit Express is a family owned and locally operated business providing safe and reliable alternative means of transportation to your favorite Colorado mountain destination.
